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【whatarethecausesofpoorserviceinshopsinChinahowcantheproblembesolved?120字左右,不要翻译工具翻译,】
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更新时间:2024-04-20 21:56:34
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whatarethecausesofpoorserviceinshopsinChinahowcantheproblembesolved?

120字左右,不要翻译工具翻译,

洪涛回答:
  IthinkwegotpoorserviceinshopsinChinacomparedwiththebetterserviceinshopsinJapan,Singapore,etc.advancedcountries.   Atfirst,thecompetitionbetweenshopsinChinaisnotsuchsevere.Service-orientedshopsarelessthanthoseinadvancedcountries.   Second,theperformanceappraisalsystemfocusesonprofitratherthantheserviceattitude.   Finally,theservicetrainingdoesnotkeeppacewiththedevelopmentofshopsandtherateofemployeesturnover.   Therearesurelythesolutionsovercomingthem.   Atfirst,weintroducethehigher-leveltrainersfromabroad,eg,Japan,Singaporeetc.totrainthemiddle-levelmanagersandsupervisors.thentheycouldtraintheshop-assistantssequentially.   Second,weadjusttheperformanceappraisalsystem,especiallyrelativetothefeedbackfromcustomers
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