IthinkwegotpoorserviceinshopsinChinacomparedwiththebetterserviceinshopsinJapan,Singapore,etc.advancedcountries.
Atfirst,thecompetitionbetweenshopsinChinaisnotsuchsevere.Service-orientedshopsarelessthanthoseinadvancedcountries.
Second,theperformanceappraisalsystemfocusesonprofitratherthantheserviceattitude.
Finally,theservicetrainingdoesnotkeeppacewiththedevelopmentofshopsandtherateofemployeesturnover.
Therearesurelythesolutionsovercomingthem.
Atfirst,weintroducethehigher-leveltrainersfromabroad,eg,Japan,Singaporeetc.totrainthemiddle-levelmanagersandsupervisors.thentheycouldtraintheshop-assistantssequentially.
Second,weadjusttheperformanceappraisalsystem,especiallyrelativetothefeedbackfromcustomers